If you're in a hurry or just need us to fix something relatively minor, we can provide an online support facility whereby we can log on to your device remotely and repair whatever needs fixing.

Using this facility can help keep the costs down dramatically and save you the trouble of booking us in for a full visit.

The online support facility is provided using a secure connection and you can see what we're doing at all times. If at any time you're not happy with any of our procedures you can disconnect at any time.

You are in control of the online support secure connection at all times. The connection is made using a one-off password which changes every time you use the facility. This means that we cannot just log into your system whenever we feel like it!

If you would like to use this facility, please give us a call beforehand so that we can set up the secure connection for you.

 

For Mac online support, please click here